Privacy Policy — How op999 Protects Your Data
At op999, your privacy is a fundamental priority. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, and what rights you have over your information as a player based in Bangladesh.
Our Commitment to Your Privacy
op999 is committed to protecting the privacy and personal data of every player on our platform. We collect only the data necessary to operate our Service, fulfil our legal obligations, and deliver a safe, personalised gaming experience. We do not sell your personal information to third parties for marketing purposes. This Privacy Policy is written in plain English to make your rights and our practices as clear as possible.
Minimal Data Collection
op999 collects only the personal data strictly necessary to register your account, verify your identity, process payments, and deliver the Service. We do not collect data beyond what is required for these purposes.
256-bit SSL Encryption
Every connection between your device and op999 is protected by industry-standard 256-bit SSL encryption. This covers your op999 login credentials, payment details, personal information, and all in-session communications.
Clear Purpose Limitation
Your data is used only for the purposes stated in this Privacy Policy. op999 does not repurpose your data for unrelated activities, and we do not sell your personal information to any third party for marketing or advertising.
Your Rights Respected
You have the right to access, correct, and request deletion of your personal data held by op999. You may also object to certain types of processing. Contact our support team at any time to exercise your rights under this policy.
Strict Access Controls
Access to your personal data within op999 is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to player data are bound by confidentiality obligations and regular data protection training.
Defined Retention Periods
op999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes. Data is securely deleted or anonymised when no longer required.
op999 collects personal data from you in several ways: directly when you register an account, indirectly through your use of the Platform, and from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described below.
Registration & Account Data
When you create an op999 account, we collect the following information:
- Your full legal name as stated on your government-issued identification document.
- Your date of birth (to verify that you are 18 years of age or older).
- Your email address and mobile phone number.
- Your chosen username and encrypted password for your op999 login.
- Your residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar), and country of residence.
Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling, fraud, and money laundering, op999 may request copies of:
- Your national identity card (NID), passport, or driving licence.
- A recent proof of address document such as a utility bill or bank statement issued within the last three months.
- Documentation confirming ownership of the payment method used to deposit funds (e.g., a screenshot of your registered bKash or Nagad account).
Financial & Transaction Data
op999 records all financial transactions associated with your account, including:
- Deposit amounts, dates, and payment methods used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard).
- Withdrawal requests, amounts, and processing status.
- Bonus credits and promotional offers applied to your account.
- A complete transaction history denominated in Bangladeshi Taka (BDT / ৳).
Usage & Technical Data
When you access and use the op999 Platform, we automatically collect certain technical and behavioural data, including:
- Your IP address, browser type, operating system, and device type.
- Pages visited, games played, session duration, and click-path data.
- Login timestamps and geographic location derived from your IP address.
- Performance data and error logs generated during your session.
Communications Data
When you contact our support team via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.
| Data Category | Examples |
|---|---|
| Identity | Name, DOB, NID/passport |
| Contact | Email, phone, address |
| Financial | Deposits, withdrawals, BDT transactions |
| Technical | IP address, device, browser |
| Behavioural | Games played, session data |
| Communications | Support chat, email records |
op999 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligations.
op999 processes your personal data only for legitimate, clearly defined purposes. The primary purposes for which we use your data are as follows:
Account Management & Service Delivery
We use your registration and account data to create and maintain your op999 player account, authenticate your op999 login, process your deposits and withdrawals in Bangladeshi Taka (BDT), apply bonuses and promotions to your account, and deliver the full range of games and betting markets available on the Platform. Without this data, we cannot provide the Service to you.
Identity Verification & Fraud Prevention
op999 uses your identity and financial data to perform KYC verification, confirm that you are 18 years of age or older, detect and prevent fraudulent activity, investigate suspicious transactions, and comply with our anti-money laundering (AML) obligations. This processing is necessary to protect both the integrity of the Platform and the interests of all players.
Customer Support
We use your account data and communications history to respond to your enquiries, resolve disputes, troubleshoot technical issues, and improve the quality of our support services. Our support team is available 24 hours a day, 7 days a week, across all time zones including Bangladesh Standard Time (BST, UTC+6).
Personalisation & Platform Improvement
Usage and behavioural data is analysed to understand how players interact with the Platform, identify popular games and features, improve the user experience, and personalise the content and promotions displayed to your account where relevant. This analysis is conducted in aggregate and does not result in individual profiling for automated decision-making that produces significant effects.
Marketing Communications
Where you have given your explicit consent to receive marketing communications, op999 may send you promotional emails or in-platform notifications about new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and other relevant platform updates. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting our support team.
Legal & Regulatory Compliance
op999 retains and processes certain categories of data as required by applicable laws and regulations, including record-keeping obligations, responding to lawful requests from regulatory authorities, and enforcing these Terms in the event of a dispute or breach.
Legal Basis for Processing
op999 processes your personal data on the following legal bases: (1) performance of a contract — to deliver the Service you have registered for; (2) legal obligation — to comply with KYC, AML, and age verification requirements; (3) legitimate interests — to prevent fraud and improve the Platform; and (4) consent — for marketing communications where applicable.
You can withdraw consent for marketing communications at any time. Simply update your preferences in your account settings after op999 login, or email us at [email protected].
op999 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. However, to deliver our Service effectively, we share certain data with trusted third-party service providers who act on our behalf and under strict contractual data protection obligations. These categories of third parties are described below.
Payment Service Providers
To process your deposits and withdrawals, op999 shares relevant financial data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers receive only the minimum data necessary to complete your requested transaction and are contractually obligated to handle your data securely.
Identity Verification Providers
op999 uses third-party KYC and identity verification services to confirm the identity and age of our players. When you submit verification documents, these may be processed by our verification partner's systems. All such providers are selected on the basis of their security standards and compliance with applicable data protection requirements.
Game Providers
Certain technical data (such as your session token and account identifier) is shared with our third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to load and operate games within your session. These providers do not receive your full personal profile and are bound by their own data protection obligations.
Analytics & Platform Technology
op999 may use third-party analytics tools to aggregate and analyse usage data for the purpose of improving the Platform. Where such tools are used, they process data in a pseudonymised or anonymised form and are not permitted to use this data for their own purposes.
Legal & Regulatory Authorities
op999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation or prevention of criminal activity, fraud, or other serious matters. op999 will notify you of any such disclosure where legally permitted to do so.
op999 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Data sharing is limited strictly to what is necessary to deliver the Service and meet our legal obligations.
Partner Data Obligations
Every third-party provider that receives any personal data from op999 is bound by a data processing agreement that restricts their use of your data to the stated purpose only, requires them to implement appropriate security measures, and obliges them to delete your data once it is no longer needed for that purpose.
The security of your personal data is a top priority at op999. We implement a comprehensive suite of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure.
Technical Security Measures
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the op999 Platform is encrypted in transit using 256-bit SSL/TLS protocols, the same standard used by major banks and financial institutions.
- Encrypted Data Storage: Sensitive data — including passwords and payment information — is stored in encrypted form using industry-standard hashing and encryption algorithms. Passwords are never stored in plain text.
- Firewalls & Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for and respond to suspicious activity in real time.
- Two-Factor Authentication (2FA): Players are encouraged to enable two-factor authentication on their accounts for an additional layer of op999 login security beyond the standard password.
- Regular Security Audits: op999 conducts regular internal and third-party security audits and penetration tests to identify and address potential vulnerabilities in our systems before they can be exploited.
Data Storage Location
Your personal data is stored on secure servers. While our primary player base is in Bangladesh, data may be stored or processed in other countries where our infrastructure or third-party service providers are located. In all cases, appropriate contractual safeguards are in place to ensure that your data is protected to a standard equivalent to the protections described in this Privacy Policy.
Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and interests, op999 will notify affected players as promptly as practicable after becoming aware of the breach, providing information about the nature of the breach, the categories of data affected, and the steps we are taking to address it. We will also notify relevant regulatory authorities where required.
Your Account Security
While op999 implements robust platform-level security, you also play an important role in keeping your account safe. Use a strong, unique password for your op999 login, never share your credentials with anyone, and enable 2FA where available. Contact support immediately if you suspect unauthorised access.
Look for the padlock icon in your browser's address bar when visiting op999.club — this confirms your connection is encrypted and your data is being transmitted securely.
As a player on the op999 Platform, you have a number of rights in relation to the personal data we hold about you. op999 is committed to facilitating the exercise of these rights promptly and without undue restriction. The rights available to you are described below.
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Right of Access You have the right to request a copy of the personal data that op999 holds about you. Upon receiving a verified request, we will provide you with a summary of your data in a clear and accessible format within a reasonable timeframe.
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Right to Rectification If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain details directly through your account settings after op999 login, or contact our support team for assistance.
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Right to Erasure In certain circumstances, you have the right to request that op999 delete your personal data. This right is subject to limitations where we are required to retain data for legal, regulatory, or contractual reasons — for example, transaction records that must be kept for a defined period under applicable law.
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Right to Restriction of Processing You may request that op999 restrict the processing of your personal data in specific circumstances, such as while a dispute about its accuracy is being resolved, or where you have objected to processing pending verification of our legitimate grounds.
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Right to Data Portability Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
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Right to Object You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to other forms of processing carried out on the basis of our legitimate interests, though we may be able to demonstrate compelling grounds that override your objection in certain cases.
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Right to Withdraw Consent Where processing is based on your consent — for example, marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to your withdrawal.
To exercise any of the rights described above, please contact the op999 support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before fulfilling a data rights request to ensure the security of your account.
How to Submit a Privacy Request
To exercise any of your privacy rights, contact the op999 Data Protection team:
- [email protected]
- Live chat inside your account
- Available 24/7, BST (UTC+6)
op999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods that apply to the main categories of data we hold are described below.
Account & Registration Data
Your account and registration data is retained for the duration of your active relationship with op999 and for a minimum period of five (5) years following permanent account closure. This retention period is necessary to comply with our record-keeping obligations, to respond to any post-closure disputes, and to support any ongoing regulatory or legal proceedings.
Financial & Transaction Records
All financial transaction records — including deposits, withdrawals, bonus applications, and the full transaction history denominated in Bangladeshi Taka (BDT / ৳) — are retained for a minimum of five (5) years from the date of each transaction. In certain cases, regulatory requirements may mandate a longer retention period, in which case the longer period shall apply.
Identity Verification (KYC) Documents
Copies of identity documents, proof of address, and other KYC materials submitted during the verification process are retained for a minimum of five (5) years following account closure or the end of the business relationship, in accordance with anti-money laundering (AML) regulatory requirements.
Communications & Support Records
Records of communications with our support team — including live chat transcripts, emails, and dispute correspondence — are retained for a period of three (3) years from the date of the communication, or longer where a related dispute or regulatory matter remains unresolved.
Marketing Preferences
Records of your marketing consent or opt-out preferences are retained indefinitely so that op999 can respect your communication preferences and demonstrate compliance with consent obligations. These records do not contain substantive personal data beyond your email address and preference status.
Technical & Log Data
Server logs, IP address records, and other technical data generated during your sessions are typically retained for a rolling period of twelve (12) months, after which they are deleted or fully anonymised unless a specific investigation or legal matter requires their extended retention.
When the applicable retention period expires, op999 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate analytical purposes.
| Data Category | Retention Period |
|---|---|
| Account Data | 5 years post-closure |
| Transactions | 5 years minimum |
| KYC Documents | 5 years post-closure |
| Support Records | 3 years |
| Technical Logs | 12 months |
| Marketing Prefs | Indefinite (record only) |
Where applicable law, regulatory requirement, or an unresolved legal dispute requires data to be retained beyond the standard periods stated above, the longer mandatory period shall apply.
op999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws and regulations, or the features and functionality of the Platform. All changes will be published on this page with a revised effective date displayed at the top of the Policy.
How We Notify You of Changes
Where a change to this Privacy Policy is material — meaning it significantly affects how we use your personal data or your rights in relation to that data — op999 will notify registered players via email to the address registered on their account, and/or via a prominent in-platform notification upon their next op999 login. We will provide reasonable advance notice of material changes before they take effect.
Your Continued Use of the Platform
Your continued use of the op999 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting our support team at [email protected].
Contact Us About This Policy
If you have any questions, concerns, or feedback about this Privacy Policy or about how op999 handles your personal data, please do not hesitate to contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently. You can reach us at [email protected], available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
Policy Version History
- Current Version 1 Jan 2026
- Policy Language English
We recommend reviewing this Privacy Policy periodically. Material changes will always be communicated to registered players via email or in-platform notification before they take effect.
Your Privacy Is Our Priority at op999
Explore our full range of games and betting markets with confidence, knowing your personal data is protected every step of the way.